Privacy Policy - Michael Reid

RESPONSIBLE PERSONS & CONTACT INFORMATION

We consider our user privacy important. The following privacy policy applies to all users of our website. If you have questions or concerns regarding our policy, please first contact Michael Reid Sydney + Berlin, Murrurundi, Studio Direct, CLAY or Object via our Headquarters:

Reid Mercantile Pty Ltd  ABN 39 089 801 801

Email: info@michaelreid.com.au

Address: Standard House, 105 Kippax Street, Surry Hills NSW 2010 Australia

Phone: +61 2 8353 3500

 

COLLECTION OF INFORMATION

In order to provide the best service, we may require and store information from you. Correspondence and user information may be collected and stored via the use of our website or social media, subscribing to our mailing lists, and contact through email or phone.

Whenever you visit our website your browser automatically sends information to our website server and this is stored temporarily in a ‘logfile’. The following data is automatically recorded and stored until its automated deletion:
• The IP address of the computer accessing the site
• The date and time of access
• The name and the URL of the file accessed
• The website from which the file is accessed
• The operating system of your computer and which browser you use
• The name of your internet access provider

The above data is processed by us for the following purpose:
• To ensure a smooth setup of your connection to our website
• To ensure convenient usage of our website
• Evaluation of its security of the system and stability
• Other administrative purposes

 

COOKIES AND ANALYSIS TOOLS
We use cookies on our websites. These are small files that your browser automatically creates and that are stored on your device (smartphone, tablet, laptop, etc.) when you visit our site. Cookies do not harm your device and do not contain viruses, Trojans or other malicious software. Information is stored in the cookie, which is linked to the specific device used. This does not mean that we immediately gain knowledge of your identity. The use of cookies serves mainly to help us to make it easier for you to use our website. They allow us to see that you have visited individual pages of our website, and enhance the user experience, which is stored for a period of time on your device. When you revisit our site to take advantage of our services, they detect that you have previously visited our site, and also the inputs and settings you created so that you do not have to do this again. In addition, we use cookies to statistically monitor the use of our website and to evaluate it for the purpose of optimizing our service. These cookies enable us to automatically recognize when you visit our site again and what information was of particular interest to you. The corresponding cookies are automatically deleted after a defined time.

We also use the web analytics service ‘Google Analytics’. This is software that optimizes the website and also anonymously evaluates the requests of visitors to our site via cookies. The information generated by the cookies about your use on our website is not used for personal analysis or profiling and also not disclosed to third parties. This analysis serves only to optimize our service.

Due to our legitimate interests in analysis and optimization of our website, we use ‘Facebook-pixel’ which is part of ‘ Facebook’, which is operated by:

Facebook Inc., 1 hacker way, Menlo Park, CA 94025, USA,
or, if you are a resident in the EU:
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

By using Facebook pixels, Facebook can create a targeted audience for our ads on Facebook. This ensures that the ads we post on Facebook are only shown to Facebook users who have certain characteristics. A user, for example, has a feature if he has previously visited our website and shown interest. Using Facebook Pixel we transmit the data of these visitors to Facebook. Thus, we also pursue our aim of not confronting users with our advertising, who have no interest in our product. Using Facebook ads, we can also recognise whether a user was redirected to our website after clicking on our Facebook advertisement.

In all instances, we never use data to draw conclusions about your person.

You can object to the acquisition of your data by Facebook-pixels and the use of your data to display Facebook ads in your Facebook account settings. The processing of data by Facebook is based on the data usage policy used by Facebook.

 

SOCIAL MEDIA
The services we use for promotion, including Facebook and Instagram store the data of their users. We have no influence on their collection of data and its further use by the social networks.

 

USE OF COLLECTED INFORMATION

Providing a high level of customer service is our priority and details collected from users enable us to do so. Collected information may be used in relation to sales, staff development and marketing.

 

STORAGE OF COLLECTED INFORMATION

We respect the security of your personal information. Sensitive information, such as credit card numbers, are encrypted. We pass on such details to be processed and never permanently store credit card details. We use and save your personal data and technical information, as long as this is necessary. We follow industry standards to ensure this information is protected.

 

ACCESS TO COLLECTED INFORMATION

Should you wish to update, view or delete your identifiable information please contact us. Provided all financials and/or disputes are cleared, all personal details will be deleted/de-activated from our systems. To unsubscribe from our marketing emails, please select the unsubscribe option at the bottom of our emails, or contact us to be removed.

 

ORDERS

When making a purchase from us, we will request personally identifiable information from you. You may be required to provide contact information (name, email, and shipping and billing addresses) and financial information (such as credit card number, expiration date, CCV). We use this information for billing purposes and to fulfil your order.

COMMUNICATIONS

We use personally identifiable information for communications, including emails and accounts information. We may use this information for other purposes including promotional emails.

 

THIRD PARTIES

At our discretion, we may use other third parties to provide essential services on our site or for business purposes. In this instance, we may be required to share your details as necessary for the third party to provide that service. Third parties are prohibited from using your private information for other purposes. We do not share information with third parties for an unknown or unrelated use. Third parties include but are not limited to digital marketing and freight providers, and any information collecting organisation nominated by the Australian Government for the purposes of managing the Resale Royalty Rights Scheme.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law when it believes that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

LINKS

Links on our websites (michaelreid.com.au, michaelreidmurrurundi.com.au, michaelreidstudiodirect.com.au, michaelreidclay.com.au, michaelreidobject.com.au) to external entities are not covered by this policy. The terms and conditions in this policy only cover the domain names: michaelreid.com.au, michaelreidmurrurundi.com.au, michaelreidstudiodirect.com.au, michaelreidclay.com.au, michaelreidobject.com.au

 

SECURITY

We use the Stripe Payment Gateway for online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

 

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by us or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
  • Stripe is an authorised third party processor for all the major Australian banks.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by us.

 

For more information about Stripe and online credit card payments, please visit https://stripe.com.

 

CHANGES TO PRIVACY & SECURITY POLICY

We reserve the right to modify this policy at any time, so please review it frequently.