Shipping & Returns
Online orders will be processed within 48 hours (during business days) and a member of our staff will contact you regarding the shipping option that you have specified. Please see the shipping page of our website for more information. Anticipated delivery of the artwork(s) will depend on whether they feature in a current exhibition and or where the work on sale is located, (i.e. at the Sydney or Berlin galleries). We will endeavour to get the artwork to you as swiftly as possible with these factors in mind. We can as a helpful service discuss with you the best method to package & ship, you’re purchased artwork, depending on your location and the medium of the work.
The safest method of receiving an artwork is collection from the gallery.
An artwork is not insured for transit unless specifically requested by the purchaser.
The gallery organises shipping as an additional helpful service and cannot be held responsible nor guarantee the services of third-party carriers or shippers. We take all care, in helping ship clients artworks, but we are absolutely not responsible for any damage that may occur to any artwork on leaving the galleries custody.
Shipping options
For online artwork purchases we offer 2 Australian shipping options:
Free collection from Michael Reid Sydney
Address: 109 Shepherd Street, Chippendale NSW 2008
Open Monday to Friday from 11am – 5pm, Saturdays from 11am – 3pm
Delivery flat rate – NSW / QLD / VIC / ACT
Small = $121 (less than 50cm length and height)
Medium = $220 (less than 95cm length and height)
Large = $264 (anything larger than 95cm length and height)
For international shipping, please contact: info@michaelreid.com.au
For online purchases of artworks located in Berlin we offer local & international shipping options, please contact: infoberlin@michaelreid.com.au
Refunds
Refunds are considered when:
If there are issues with the delivery or damage of your purchased artwork, as a courtesy please inform the gallery through: info@michaelreid.com.au
The purchase of any and all artworks is made final, on the gallery generating and dispatching the relevant artwork(s) sales invoice electronically or via the post. Please note, we are not required to provide a refund should the purchaser change their mind.
The gallery will consider a refund request if the artwork(s) has a major material flaw, self-evident before shipping. That is to say when the item:
- has a problem that would have stopped someone from buying the artwork had they had known
- the artwork is unsafe
- the artwork is significantly and fundamentally different from the image or description provided by the gallery
